I was recently asked if there is a decision making approach that’s designed specifically for situations characterized by volatility, uncertainty, complexity, and ambiguity (VUCA). I don’t know of a one-size-fits-all solution, but I can speak to what’s needed to optimize decisions made in VUCA conditions. Here are the main ingredients:
- The ability to adjust one’s decision-making approach to meet the demands of a particular problem: For example, some problems must be addressed immediately and autocratically, others are best addressed more collaboratively and with a greater focus on data collection and perspective seeking.
- The ability to make high-quality autocratic decisions: By setting up systems that keep stakeholders continuously appraised of one another’s perspectives and data, we can improve the quality of autocratic decisions by ensuring that there are fewer surprises and that rapid decisions are informed decisions.
- Dynamic steering: Every leader in an organization should be constantly cultivating this skill. It increases the agility of teams and organizations by building skill for efficient decision-making and timely adjustment.
The most complete information possible (under conditions in which complete information is impossible), which requires:
- Collaborative capacity: highly complex problems, by definition, are beyond the comprehension of even the most developed individuals. Collaborative skills ensure that leaders can effectively leverage key perspectives.
- Systems and structures that foster ongoing two-way communication up and down the organizational hierarchy, across departments, divisions, and teams, and between internal and external stakeholders.
- Systems and structures that cultivate excellent perspective-taking and -seeking skills. These include…
- Building in opportunities for collaborative decision-making,
- “Double linking”—the formal inclusion, in high-stakes or policy decision-making, of representatives from lower and higher levels in the organizational hierarchy or from cross-disciplinary teams, and
- Embedding virtuous cycles to ensure that all processes are continuously moving toward higher functioning states, and that employees are constantly building knowledge and skills.
Where appropriate, technologies for constructing models of highly complex problems:
- For a comprehensive overview of options, see Decision Making Under Uncertainty: Theory and Application, by Mykel J. Kochenderfer.
Our flagship adult assessment, the Leadership Decision-Making Assessment (LDMA), was designed for the US government to document and assess the level of sophistication individuals and teams demonstrate on key skills for making optimal decisions in VUCA conditions.